How can I contact Support?
A: Customer support – is available Monday through Fridays, 9 a.m. until 5 p.m. and can be contacted through
our contact page: Contact Us
What is an IT AMC and What can it Cover?
A: An Annual Maintenance Contract(AMC) is a service level agreement between an IT service provider(us as Smartgators) and your organization. Our IT AMC package designs help support high-quality IT performance and boost the overall workspace environment. The services we provide can differ depending on the terms of your contract, but mostly includes dedicated IT, remote support, engineer, and periodic system check-ups, as well as regular IT system report and trainings.
What are the devices included in your IT AMC support?
A: Smartgators provides AMC for your purchased software products which you purchase from us. Smartgators also provides professionally managed IT support for all your office IT infrastructure - PC, Laptop, Server, Switches, Router, Printer IP Phone, CCTV, Biometrics devices among other IT peripherals.
I signed up for the AMC (Annual Maintainance Contract). What's next?
A: We will assign you an account manager and he will guide you with all procedures.
Can I upgrade or downgrade my IT AMC service?
A: You can easily scale your IT AMC services according to the changes or developments of your business by using our remote support services, you can set up a call to discuss your options with our team.
How do I know I really know we need IT AMC Services/Contract?
A: Server lags & overloaded devices cause significant loss in IT performance, affecting the overall productivity of your organization. With IT AMC services, highly trained professionals run a regular background check-up on your systems as well as provide remote and personalized IT support and maintenance. These IT AMC contracts easily scale to match your business needs, making them cost-effective and hassle-free.
- We take care of the whole development process from A to Z, including hardware design as well as software engineering.
- A dedicated team of experts is ready to take on any new challenges.
- Hands-on domain expertise with a proven track record of successful projects.
Do businesses need a website anymore?
Without a website, people may question your legitimacy as a business. Having a website is an opportunity to make a great first impression and give people comfort that you're a real business. Showcasing your brand to your prospective customers is one of the most important things that you can do.
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